FAQs

We offer the opportunity to claim a $2 credit for use on select services. This Free Service Offer is a one-time-only offer and is not valid for linked accounts.

The $2 will reflect in your SMM 7 balance. You will be able to order up to $2 worth of any of our services.  

Please note: The free service offer is a one-time-only promotion, not combinable, and not available for linked accounts (if an account linked to yours has already taken advantage of one of our free offers you are not eligible)

We offer the following support methods:

Customer Support Ticket via your SMM 7 dashboard.

When you contact support please make sure to include the link/URL or order ID for any orders you have questions about.

We offer support 24 hours a day, 7 days a week, 365 days a year. Live chat is available at most times. We respond to all support tickets within 12 hours or less.

You can see all current services on the Services and Pricing page or on the New Order page.

On both the Service and Pricing page and the New Order page you will see a detailed Service Description for each service.

Please note that the information listed on the Service and Pricing page and New Order page are estimates/averages, not guaranteed, and subject to change without notice.

We do have a very unique method to add Votes, Views, Plays, Likes, and Followers. Since most of our competitors use unreliable plays, mostly generated by robots. We, therefore, use the platform ourselves.

Most services will be generated by paid ads. This means all the clicks are real and genuine.

We have dedicated advertisement campaigns on search engine platforms such as Google and BingAds where we promote your campaigns via the same platform you ordered. This advanced method is more expensive but it delivers our customers what they really pay for.

1. We have been in business and an industry leader since 2013.
2. We process thousands of orders daily.
3. We have a staff of full-time, in-house Developers and Customer Support Specialists.
4. We offer services from many providers for a variety of social media platforms and we are constantly adding new services.
5. We offer very competitive low prices, with services available at every price point.
6. We offer 24/7 customer support. You can chat live anytime or open a support ticket that will be responded to in 12 hours or less.
7. Many services come with a refill guarantee, this means if they drop a refill will be generated for the order and if a refill is not possible, a refund will be issued for any undelivered services.
8. You can request a refund for the balance in your account at any point and the refund process will be initiated within 24 hours.

Deposit Refund / Account Balance Refund Policy:

Any UNUSED funds from deposits in the customer's account on our website can be refunded back to the original form of payment at the customer's request when contacting our support team. These requests must be made within 6 months of the original deposit to receive a refund back to the original form of payment. To request an account balance refund please open a Support Ticket. All Support Tickets are responded to within 12 hours and typically much faster.

Order Cancellation Refund Policy:

A customer may request an order cancellation by opening a Support Ticket.

However, once an order is In Progress we cannot guarantee that the order can be stopped. If the order can be stopped a refund will be issued for any undelivered services. In case of partial delivery, if we are able to stop the service, we will cancel the order and refund it to your balance as follows: the amount of the service units already delivered will be deducted from the total amount of your refund (a refund will be issued for any undelivered services).

In the case of full delivery, no refund will be made.

If the order is canceled by our system because of technical or delivery issues a refund will be issued for any undelivered services.

Services Refill / Refund Policy

We offer a variety of services and they all have different delivery methods and features. Many of our services come with a refill/restart if the services we deliver drop. However, some of our services come with no refill/restart and some come with a refill only for a specific timeframe (after the order is placed). It is important that you review the Service Description before placing all orders so that you are familiar with the refill policy.

Any time there is a problem with an order please open a Support Ticket and let us know. If the service purchased comes with a refill we will restart the order to complete the delivery and if we are unable to complete the order we will issue a refund for any undelivered services.

**Requests for balance refunds can not be addressed via live chat. All requests for refunds (both deposit/account balance refunds and order refunds) should be made by opening a Support Ticket on our site (go to your account and click the SUPPORT link at the top). All Support Tickets are responded to within 12 hours and typically much faster.